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Privacy Policy

Effective from . Last updated:

1. Introduction

Recoverbone Ltd. ("we," "us," "our," or "Company") operates recoverbone.world (the "Website"). We are committed to protecting your privacy and ensuring you have a positive experience on our site. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Contact Form Data: When you submit our contact form, we collect your name, email address, and message content to respond to your enquiry.

Cookies and Tracking: We use cookies and web analytics (Google Analytics) to understand site usage, improve experience, and measure ad performance. See our Cookie Policy for details.

Technical Data: We automatically collect IP address, browser type, operating system, and visit duration for site analytics and security.

3. Legal Basis for Processing (GDPR Article 6)

Contractual: We process your contact information to provide coaching services and respond to enquiries (Article 6(1)(b)).

Consent: We process analytics and marketing cookies only with your explicit consent via our cookie banner (Article 6(1)(a)).

Legal Obligation: We process data as required by tax, employment, and regulatory law (Article 6(1)(c)).

Legitimate Interest: We process technical and security data to maintain site integrity and prevent fraud (Article 6(1)(f)).

4. How We Use Your Data

  • Respond to your contact enquiries and provide coaching services
  • Send transactional and service-related communications
  • Analyse site usage to improve user experience (Google Analytics)
  • Measure effectiveness of marketing campaigns (Google Ads conversion tracking)
  • Comply with legal and tax obligations
  • Prevent fraud and security threats

5. Third-Party Services

Google Analytics: We use Google Analytics to track site traffic and user behaviour. Google processes this data under its own privacy policy at google.com/policies/privacy. You can opt out via the Google Analytics opt-out browser extension.

Google Ads & Conversion Tracking: We use Google conversion tracking to measure the effectiveness of ads. Google may place cookies on your device to track conversions. You can manage ad preferences at google.com/ads/preferences.

Google Maps: We embed Google Maps on our contact page for location information. Google's privacy policy applies to data collected via Maps.

Email Hosting: We may use third-party email services to send transactional and service emails. These providers comply with data protection obligations.

6. Data Sharing and Disclosure

We do not sell or share your personal data for marketing purposes. We may disclose data only to:

  • Service providers (email, hosting, analytics) under data processing agreements
  • Legal authorities if required by law or to protect rights and safety
  • Business successors in case of merger or acquisition

7. Data Protection Measures

We implement industry-standard security measures including SSL encryption, secure data storage, access controls, and regular security audits to protect your data from unauthorised access, disclosure, and misuse.

8. Your Data Subject Rights (GDPR Articles 12–22)

You have the right to:

  • Access: Request a copy of personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention requirements
  • Restriction: Request we limit processing of your data
  • Portability: Receive your data in a structured, portable format
  • Objection: Object to processing for marketing or profiling purposes
  • Withdraw Consent: Withdraw consent to cookie and analytics processing at any time via our cookie settings

To exercise these rights, contact us at info@recoverbone.world with "Data Subject Request" in the subject line.

9. International Data Transfers

Google services may transfer your data to the United States under Standard Contractual Clauses (SCCs). We ensure all transfers comply with UK GDPR safeguards.

10. Data Retention

  • Contact enquiries: Retained for 2 years for service and legal purposes
  • Coaching client data: Retained during engagement and 3 years after for legal compliance
  • Analytics cookies: Typically expire after 14 months
  • Marketing cookies: Retained according to campaign duration and your consent preferences

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

12. Policy Updates

We may update this policy periodically. Significant changes will be communicated via email or a prominent notice on the Website. Continued use of the site constitutes acceptance of updates.

13. Contact & Complaints

Data Protection Officer / Enquiries: info@recoverbone.world

Company Address: 12 Millbank, London, SW1P 3JA, United Kingdom

Supervisory Authority (Complaint): Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom. ico.org.uk